YOUR SATISFACTION IS GUARANTEED WITH OUR 30-DAY MONEY BACK GUARANTEE
At Kara, we are committed to providing you with excellent products and complete satisfaction; we stand behind all of our products with a 30-day money back guarantee. If for any reason you are not absolutely delighted with our products, simply follow the return instructions below and return your products within 30 days of your order shipment date for a full refund of the purchase price.Please Note: Any product that is purchased with a voucher is non-refundable.
RETURN INSTRUCTIONS- 4 EASY STEPS TO NO HASSLE RETURNS
1. Obtain your Return Merchandise Authorization number (RMA#). For your convenience, you may e-mail us at firstname.lastname@example.org, or contact us via phone by calling us at 888-619-0607, 24 hours - 7 days a week.
2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
3. Write your RMA# on the outside of the package. Include a copy of your packing slip and RMA# with your return shipment and ship to the address below.
4. Mail your US return to:
1725 Skyway Dr. Suite 150
Longmont, CO 80504
We cannot process or refund packages marked Return to Sender. The warehouse personnel are not allowed to accept packages without an RMA number. The customer is responsible for any return shipment charges. Returned products are subject to inspection by Kara staff. All parts, pieces, promotional material and original packaging must be returned. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any shipment. We are not responsible for packages that may be lost or damaged in transit. We recommend you use a method of shipping with tracking and insurance. Returns can take 3 to 4 weeks to process.